Who are we?

TurnStay is a financial technology startup focused on reducing the cost of getting paid and accepting bookings in the travel sector.

Our mission is to leverage innovations in payment technology to dramatically reduce card processing costs and help travel merchants and hotels drive more direct bookings through their own websites.

Why this mission?

Every year, the travel industry spends over $120 billion on payments and booking fees. On average, travel merchants lose around 13% of their revenue to intermediaries and payment companies.

Thanks to emerging payment technologies, this problem is now solvable. TurnStay exists to apply these innovations and help the travel industry operate more efficiently and profitably.

Why work at TurnStay?

• A fast-growing fintech transforming global travel payments
• A collaborative, mission-driven team with real ownership and impact
• Strong opportunities for learning, growth, and career progression
• Early-stage startup exposure with broad responsibility and influence

The Role

The Head of Operations will play a critical role in running and scaling TurnStay’s day-to-day operations, with a strong focus on supporting and retaining existing customers, whist helping us to grow exponentially.

This is a highly hands-on role spanning customer support, systems building, payment operations, analytics, and internal operations. You will work closely with the product team to continuously improve the customer experience and operational efficiency.

Core focus areas

• Customer support & customer success
• Building operational systems (onboarding, support, internal workflows)